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September 29, 2014 07:11:53 AM
In reply to Daniel, Garfield
Thanks for letting us assist you at TD Helps today, Daniel. We're sorry to hear you're having trouble, and we would be glad to give you some options so you can continue using your card.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you.
To determine why your card is not working right now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope we have helped you, Daniel and enjoy the rest of your trip!
Yen D, Mount Laurel
September 29, 2014 07:20:21 AM
There is no security chip so no ATM will acceot our TD card. What can you do to help us? Stranded with $2 left.
March 21, 2016 10:41:54 AM
In reply to jan, farmington
We're sorry to hear that you're having trouble, Jan.
We recommend reaching out to us by using one of the methods Yen mentions above. Our Banking Specialists are available 24/7 via email and telephone to assist you with your account. Once speaking with them, they will be glad to determine the issue with your debit card.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jan and have a good day.
Megan K, Mount Laurel
March 21, 2016 10:42:25 AM