Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am overseas right now. My card doesn't go through. Tried to call you but whe waiting time is more then 20 minutes. Thank you.
August 14, 2017 08:23:27 AM
In reply to Elizabeth, Bensalem
Good Morning, Elizabeth. We're sorry that you're having trouble with your debit card, and we'll be happy to guide you in the right direction.
As you are traveling overseas, we ask that you confirm if you were calling our international number. You may call collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps, Elizabeth, and that we speak with you soon. Have a great day.
Natasha M, Mt. Laurel
August 14, 2017 08:24:02 AM