Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am studying abroad in Spain for the semester and my card is not going through for booking one of my weekend flights. I have more than enough money in my savings account, and I am not sure what the problem is. I have a student debit account. I already told my bank that I am here and they are well aware, and I have made many purchases on my card, so I know it is accepted in Spain.
Emilie, West Chester
January 27, 2015 01:00:57 PM
1 person recommended this |
In reply to Emilie, West Chester
We're sorry to hear of any troubles you are having with your card, Emilie and would be happy to help point you in the right direction for help.
If you have both TD Student Checking and Savings accounts, and your ATM debit card is linked to both accounts currently, please be advised that you can only use your Checking account to make purchases; Savings account is for ATM withdrawals only.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call us 24/7 and speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account and your card with you. Also,
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
When calling from Spain or any other country outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line phone.
If you have any other questions, please do not hesitate to ask!
LiShu R, Mount Laurel
January 27, 2015 01:01:51 PM
1 person recommended this