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August 16, 2015 07:51:51 PM
In reply to robert, seekonk
Thanks for joining us here at TD Helps, Robert. We'd be happy to provide details regarding this, but we're sorry to hear that you are reaching out to us under these circumstances.
Before we begin, please note, if no Customer-initiated activity (deposits, withdrawals, or debit card transactions) occurs on an account, it will be considered "Inactive" after a specified period of time. Checking Accounts are automatically changed to an "Inactive" status after 6 months of no Customer initiated activity, while Savings accounts and Money Market accounts are inactive after 9 months. These accounts will be "Dormant" after 3 or 5 years of no activity, depending on your region or State.
Please keep in mind that once an account becomes "Dormant," it can then be turned over to the State after a number of years, depending on your location.
Additionally, we do apologize for any inconvenience, but in order to close an account or request information on a TD account, this must be done in person at a TD Bank Store location. We ask that you visit us during lobby hours to speak with a Customer Service Representative and you may search for a nearby TD Bank here: http://bit.ly/TDStores. During your visit, we ask that the Executor provides documentation. Required documentation includes the Executor/Administrator's photo identification, as well as a copy of the Death Certificate. In addition, other documentation will be required depending on the State, such as a 'Short Certificate,' 'Certificate of Letters Testamentary' or 'Letters of Administration,' for example; other documentation may also be necessary as you mention that this is a business account. For more information, we recommend reaching out to the TD Store you intend to visit ahead of time and we would be happy to help.
Should you need anything else, please do not hesitate to let us know. Have a great evening!
Kristen P, Mount Laurel
August 16, 2015 07:56:27 PM