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June 16, 2015 08:55:36 AM
In reply to Catherine, Brooklyn
Thanks for stopping by TD Helps today, Catherine. We are happy to point you in the right direction.
Being that you are abroad and are not able to use you your phone at the moment, an easy way to reach us while out of the country is to send us a Secured Message from your Online Banking account. To do so, please log in at http://bit.ly/1eaISlq, then click on the Customer Service tab and use the Send a Message link to correspond with a Specialist. We'll reply as quickly as possible and be able to help with your card. If you choose to message us, we recommend including your travel information just in case.
If you are able to use your mobile phone and you're trying to reach us from abroad using your mobile phone with a US number, you are welcome to do so using either one of these lines: 888-751-9000, or 856-751-9000, 24/7. If you'd like to call us collect from abroad, we also invite you do so using a local land-line phone with operator assistance by asking the operator to dial 1-215-569-0518. The US country code is 1-011, if needed.
Please keep in mind, a travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set, and even if you've placed a notification, our automated advanced fraud early warning systems can block your debit card until we are able to verify the account activity with you. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit: http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope you have a great week, Catherine. Please let us know if you have any additional questions.
Alara B, Mount Laurel
June 16, 2015 08:58:47 AM