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July 29, 2015 12:28:12 PM
In reply to Jacob, Hoboken
Thanks for making a stop at TD Helps, Jacob.
If you'll be using your TD Visa Debit card during your trip and have not yet notified us with your travel plan, we recommend contacting us as soon as possible. There are a few options available that you may choose from to notify us of your travel plan.
You may notify us by sending us a Secure Message through your Online Banking account. To send a Secure Message, please log into your account and click on the Customer Service tab and then select "Send a Message." If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flight locations if applicable. If you have personal TD accounts and are signed up for our Retail online banking, please click here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
Please understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Additionally, you may contact our 24/7 Customer Service line at 888-751-9000 to have a Customer Service Representative place a travel notification on your card, or you can do so in person at a local TD Bank Store during lobby hours. For locations near you, check out: http://bit.ly/TDStores.
We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
If you ever need to connect with us while travelling outside the US, you may reach us at 856-751-9000 or 215-569-0518 via landline with an operator's assistance,
If you are referring to a TD Visa credit card, we recommend contacting TD Card Services directly to place a travel note on your card. They're available 24/7 at 888-561-8861. To connect with a Specialist while outside the US, please call us at 706-644-3266.
We hope this helps, Jacob. Safe travels!
Yen D, Mount Laurel
July 29, 2015 12:31:14 PM