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I'm travelling in Europe and having troubles with my td card. It is declined when I use it.
I didn't notice to Td about my trip before I left because I thought I could use my visa card.
I need to use my card in Europe. Is there any way I can use my card??
October 16, 2014 10:38:25 PM
In reply to Youngsun, Calgary
Thanks for writing to us on TD Helps, Youngsun and we're sorry to hear you've encountered some difficulties with your TD Debit Card while traveling overseas.
Based on the information you provided, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States.
We encourage you contacting us by telephone to have the hold removed and your debit card notated immediately. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you have not enrolled and would like to, please call us 24/7 at using the numbers listed above to enroll in Online Banking.
We hope this provides some help. Let us know if you have any other questions. Have a safe trip!
Katherine G, Mount Laurel
October 16, 2014 10:40:39 PM