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or ATM fees for withdrawls
September 1, 2015 10:33:54 AM
In reply to Linda, Keene
Hi Linda and thanks for joining us today on TD Helps.
We'd like to take this opportunity to let you know that while traveling in Canada, you may withdraw funds at any TD Canada Trust ATM, you will not be assessed with any fees! To help you find TD Canada Trust ATMs near your travel destinations, please click here: http://bit.ly/1cZWU5e.
We also would recommend placing a travel notification on your account prior to your travel date; this will help to prevent any blocks to your Debit Card while you are traveling. You can do so by calling our Customer Service Line at 888-751-9000 or visiting a local TD Bank Store. To find a TD Bank near you, we suggest you check out http://bit.ly/TDStores. We invite you to look here http://bit.ly/1cTejgt for our Fee Schedule.
If you are enrolled in Online Banking, another option would be to send a secured message using www.tdbank.com and request the travel notifications be added to your account. To send a Secure Message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your accounts.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Hope this helps and have a safe trip!
Sandy D, Mount Laurel
September 1, 2015 10:35:48 AM
In reply to Sandy, Mount Laurel
so no exchange fees on the Canadian side or US side? What about ATM fees? I assume no ATM fee because it will still be an TD Bank
September 1, 2015 11:43:55 AM
Welcome back, Linda.
We would like to take this opportunity to inform you that while you are in Canada, you may use any TD Canada Trust ATMs at no surcharges or fees. That's right – TD Bank Customers have access to thousands of free TD Canada Trust ATMs all over Canada! We are happy to confirm that we currently have just over 2,800 Green Machine ATMs across Canada: http://bit.ly/1mqqvXF.
Please know that although you are a TD Bank U.S. Customer, our TD ATMs in Canada do not dispense US Currency, only Canadian currency. Also, please keep in mind that the exchange rate you receive at any TD ATM is not set by the bank. Foreign exchange rates are published by the government and fluctuate daily, and customers will pay the VISA exchange rate at the time of withdrawal.
If you have any additional questions or concerns, please feel free to contact us 24/7 at 888-751-9000 and we'll be happy to assist you!
Thanks for stopping by, and take care Linda.
Alara B, Mount Laurel
September 1, 2015 11:56:45 AM