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I had someone send me money via Pop Money but turns out it is through clear exchange and now I can seem to access it.
September 7, 2017 10:22:16 AM
In reply to Kathryn, Chichester
Thanks for reaching out to us, Kathryn!
If someone has sent you money, it may need to be retrieved. You should be alerted of the payment by text or email, depending on which the sender used.
Simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great day, Kathryn!
Candice A, Mount Laurel
September 7, 2017 10:22:32 AM
Hi I have done all these steps but I have a savings account only, i do not have checking or money market. can i still receive the money?
September 7, 2017 03:02:30 PM
Hi Kathryn. Thank you for responding!
In order to use the Send Money feature, you do need to have an active checking account and active debit card. We apologize that we did not clarify this requirement in our previous response. If you would like to open a checking account with us and obtain an instant debit card, please stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
Once the account and debit card are active, you should be able to register for Send Money and accept the transfer. Please note that if the transfer is not accepted within 10 business days, it may be sent back to the sender. The sender will then need to initiate the transfer again.
We hope this info helps, Kathryn. If you have any additional questions, please don't hesitate to give our Tech Support Team a call 24/7 at 800-493-7562 or stop in to see us at any of our Stores.
We hope you're having a great day, Kathryn!
Candice A, Mount Laurel
September 7, 2017 03:02:57 PM