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email and phone number for "send money" needs to be the same as what is listed on account
May 8, 2017 07:03:42 AM
In reply to brad, Chicago
Thanks for your question, Brad. We'd be glad to help with Send Money.
Please know that the Settings feature is accessible by selecting the Send Money tab. In the top right hand of the Send Money boxes you will notice a gear icon with the title 'settings' listed beneath. By selecting this icon you are able to view/edit your information associated with your profile.
If other information on your account is out of date, you are able to select the Customer Service tab to access the link entitled "Change Address, Phone, Email Address." Once your change is submitted you will receive a confirmation within 2-3 business days that your update has been made.
You are also able to call us 24/7 at 888-751-9000 or visit any TD Store to update your information. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
If you continue to have trouble with Send Money, feel free to reach out to our Tech Support Specialists 24/7 at 800-493-7562.
We hope this helps, Brad. Have a good day.
Megan K, Mount Laurel
May 8, 2017 07:03:51 AM
In reply to Megan, Mount Laurel
There is no gear icon on the Send Money tab and no "change address, phone, email address" on my online account! Has this changed since your reply?
September 2, 2017 02:25:10 PM
In reply to Joyce, Riverton
Thanks for joining in on the conversation today, Joyce.
The information our friend Megan has provided above is still accurate, and if you have followed the instructions she has provided, and are still having trouble, we recommend that you contact us directly so that we can further assist you.
Our Tech Support team is available 24 hours a day, 7 days a week, and can be reached at 800-493-7562. Once on the phone, and after verification, they'll be happy to listen to your concerns, and walk you through the steps needed to resolve your concerns.
We look forward to hearing from you soon, Joyce, and we hope you have a great weekend!
Brittany M, Mount Laurel
September 2, 2017 02:25:28 PM