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In the "send money" area of my account, and old cell phone number is listed. I updated to add all my current numbers but every time I delete the old cell phone number, it arrives back on the list and tells me I have to verify it (which I can't do because I no longer have that number). How do I permanently delete it?
June 14, 2017 11:51:46 AM
3 people recommended this |
In reply to Kerry, Shirley
Thanks for coming to TD Helps for your answers today, Kerry.
We're sorry that you're having so much trouble with your Send Money feature, but we'll be happy to help.
If you haven't been able to successfully delete an incorrect phone number listed in Send Money, this likely means that we have an out-of-date phone number listed in the profile information for your account.
For further assistance in making an update, we ask that you please contact a Tech Support Specialist directly at 800-493-7562. We will be more than happy get all of this corrected as well as help answer any other questions you may have, 24 hours a day, 7 days a week.
As always, you are also able to visit a TD Store location for further assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We sincerely hope this information is helpful, Kerry. Have a splendid rest of your day!
Customer Service Team, Mount Laurel
June 14, 2017 11:52:35 AM
1 person recommended this
In reply to Customer Service, Mount Laurel
Hello, I am having the same problem- I added phone number to the send money option- BUT I want to remove the same phone number because I need to use it in another bank account. I don't see any option to delink the phone number from the send money settings.
July 13, 2017 09:51:53 AM
In reply to Evans, Cambridge
Welcome to the conversation, Evans. We'd be happy to discuss.
We encourage you to review the contact information mentioned above to reach out to our Tech Support Specialists directly for help with Send Money.
We hope to talk to you soon, Evans. Have a good morning.
Megan K, Mount Laurel
July 13, 2017 09:52:15 AM