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January 2, 2015 02:44:21 PM
In reply to jolene, passaic
Thanks for joining us here at TD Helps, Jolene. Great question. Let's take a look!
To add additional Security Questions, you will need to access our Online Banking from your computer or you may wish to use the web browser on your mobile phone. Please note, if you are using the web browser on your mobile phone, please be sure to select the on "View full website" link which is located on the bottom of the page. Please click here: http://bit.ly/1eaISlq to take you to the log in page. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
Once you are logged, to add additional security questions, please click on the "Customer Service" tab and then "Change Security Questions/Answers."
A few tips to consider that may help you with remembering your security questions and answers include:
- Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question
- Avoiding abbreviations in your answer, like "Rd." instead of "Road"
- Answers to your security questions are not case-sensitive
If you are still experiencing difficulties, we ask that you contact us directly at 888-751-9000. Our Banking Specialists are available 24/7 and after account verification, we would be happy to help! If you prefer, you can also visit us at any TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
We hope this helps Jolene. Have a wonderful weekend!.
Yen D, Mount Laurel
January 2, 2015 02:49:27 PM