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July 24, 2017 07:51:22 AM
In reply to Kristina, Ottawa
We're sorry to hear that you're having trouble, Kristina. We'd be happy to help you redeem rewards.
If you're unable to redeem rewards while signed in, we encourage you to reach a Credit Card Specialist directly so they can help troubleshoot your account. They are available 24/7 at 888-561-8861. During your call, they're also able to assist in redeeming rewards.
You're also able to visit any TD Store for assistance with your account. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
If this is in regard to your credit card held by TD Canada Trust, we encourage you to reach out to a Specialist there for help. You can review their convenient contact options here: https://go.td.com/1woOVay.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We look forward to hearing from you, Kristina. Have a great week!
Megan K, Mount Laurel
July 24, 2017 07:51:35 AM