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May 20, 2015 10:34:20 PM
In reply to Lena, Lawrencetown
Thank you for taking the time to write into TD Helps, Lena! We're sorry for any trouble you are experiencing with online banking and we'll be happy to help.
If you cannot log in, you may reset your password through our self-service feature by following this link: http://bit.ly/1eaISlq . Once you’re at the Log In page, please click on the “Trouble Logging In” link that is located under password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password.
If you are stilling having issues with your password, we recommend contacting our 24/7 Banking Specialists at 888-751-9000. One of our Specialists can provide further assistance once they verified your account information. If you are unable to contact us via phone, you can stop by any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
If you meant to reach our partners up North at TD Canada Trust, feel free to take a look here and see how we helped a Customer with a similar problem: http://bit.ly/1FMiREF.
We hope this helps and let us know if you have any questions, Lena!
Justin B, Mount Laurel
May 20, 2015 10:34:54 PM