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April 2, 2015 03:06:11 PM
In reply to Sandra, lexington
Hey, Sandra! Great to see you and sorry to hear about any online troubles. It will be our pleasure to help!
From your message, it sounds like you may be logging in using the TD Mobile App. If so, please note that you won't be able to add new Security Questions on that version of our site. But no worries! Please access your Online Banking account by using your PC or laptop from here: http://bit.ly/1eaISlq, where you can add your Security Questions and Answers right after logging on to your account. If you do not have enough security questions on file, the site will prompt you to add additional questions at the time you log in. If you have already met the requirement, please note that no prompt will occur if no questions need to be added. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8 and follow the same steps to add your Security Questions and Answers.
If you currently do not have access to a PC or laptop, please bring up your web browser on your phone and type www.tdbank.com in the URL. This will take you to a smart-phone-friendly version of our website, and you will need to click on "View full website" link which is located on the bottom of the page.
For security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
If you're still unable to add Security Questions after following these steps, a member of our Banking Team can assist you 24/7. They can be reached at 888-751-9000. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, Option 2. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please reach out to us again if you have any further questions. Have a great day, Sandra!
Kristen P, Mount Laurel
April 2, 2015 03:09:36 PM