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dorothy, boca raton
December 29, 2014 03:14:31 PM
1 person recommended this |
In reply to dorothy, boca raton
We're sorry to hear that you're having trouble logging in, Dorothy. We'd be happy to help you regain access to your online account.
Sometimes trouble logging in is caused by something simple like accidentally leaving your Caps Lock on. Please be sure to make sure it is off prior to logging in as your password is case sensitive. If that doesn't work, we recommend resetting your password by selecting "Trouble Logging In" beneath the password field. Online Banking will then ask you to select your account type from the drop down menu, type in your user name and the last four numbers of your Social Security number. When you select "Continue," the website will prompt you to answer two of the security questions that you created when you first enrolled for Online Banking. Once complete, the website will ask you to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are still unable to log in to your online account, we ask that you contact us directly for help. You may do so 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect) or by visiting a TD Store during lobby hours. For hours and locations near you please visit http://bit.ly/TDStores
We hope this helps, Dorothy and enjoy your afternoon.
Megan K, Mount Laurel
December 29, 2014 03:15:22 PM