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September 16, 2014 10:53:39 PM
In reply to Kerry, Philadelphia
Thanks for reaching out to us on TD Helps, Kerry. We are sorry to hear you are experiencing difficulties, but we'd be happy to get you logged back in!
For resetting your BusinessDirect password, we invite you to call our Digital Team directly 24/7 at 800-493-7562. After account verification, we would be happy to help you reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Here a few tips we can share with you, when creating your new password:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days.
Hope this helped answered your question, Kerry!
Katherine G, Mount Laurel
September 16, 2014 10:56:12 PM