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i have a positive balance and my purchase doesn't take me into negatives since i still have half of my account money left. why can't i make purchases? please let me know.
November 13, 2015 08:31:12 AM
In reply to ilia, brooklyn
Hello Ilia, we're sorry to hear that you're having difficulties with online purchases. We'd like to guide you in the right direction, so you can be assisted as soon as possible.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you're making online purchases by using your TD Visa debit card, which is linked to your TD Checking account, please dial 888-751-9000 for immediate assistance. If this is a TD Visa credit card, please dial 888-561-8861. If you are referring to TD Go Card, please contact TD Go Card Customer Service at 855-219-8050. If you are referring to TD Connect Card, please dial 1-888-568-7130. For assistance on a TD Visa Gift Card, please dial (888) 294-2249. All the numbers listed above are available 24/7. After proper verification, our dedicated Banking Specialists should be able to assist you with your online purchases inquiry over the phone.
You may also visit us at any TD Bank Store location, during lobby hours with your valid photo ID to be assisted in person. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
Hope to hear back from you soon, Ilia. Have a nice weekend!
LiShu R, Mount Laurel
November 13, 2015 09:09:21 AM