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November 3, 2015 07:57:55 AM
In reply to Shalva, Brooklyn
We appreciate you reaching out to us here at TD Helps, Shalva. We are sorry to hear about your Debit Card difficulties and would be glad to help point you in the right direction.
We'd like to take this time to inform you that before any trip, we recommend placing a travel notification on your account before you leave to avoid any card acceptance issues. And even if a note is already placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
If you have not already done so, or to review your account for any block, you can reach us from outside of the US 24/7 at (856)-751-9000, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
If you have internet access at your current location and you are enrolled in Online Banking, you can submit your travel notification or communicate with us about your account via Secure Message. To send a secure message, you can log in to your online account by clicking here: http://bit.ly/1eaISlq. Please click the Customer Service tab and on the left hand side, you should see an option to "Send a Message" located in the Message Center. In your message, please include the dates and destination(s) of your trip.
If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
While traveling, we recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Please also understand that although we would like to assist you directly, we do not have access to your account information as TD Helps is considered an unsecured site.
We hope this was helpful information, Shalva. Let us know if you need anything else. Have a great day!
Yen D, Mount Laurel
November 3, 2015 08:03:10 AM