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November 26, 2014 05:20:23 PM
In reply to Tammy, Melbourne
Thank you for reaching out to us here on TD Helps, Tammy. We're sorry for any trouble that you experienced and we'll be glad to help you.
Based on your question, it sounds like you may be referring to obtaining a Release of Lien. This document proves that your vehicle had been paid off and therefore it will allow you to obtain a copy of the title.
To obtain this documentation, a fax is required. Please fax the following information to our Consumer Release Department at 207-755-4245:
• Your full name, address, and Social Security number • The account number, if it is available • The year, make, model and VIN, and the date it was paid off, if available • Your request for Discharge Papers/Release of Lien • Your signature
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
Should you need any assistance during this process, please contact a dedicated Financial Solutions Group Representative directly at 800-937-5020, and select Option 2. They are available 24 hours a day, 7 days a week for your convenience. You may also stop in to any of our convenient store locations for help. Please see: http://bit.ly/TDStores to find our Stores nearest you.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday 8:00 am to 7:00 pm at 1-800-556-8172 to help you.
We certainly hope this helps you, Tammy and please don't hesitate to reach out to us if you have any questions.
Katherine G, Mount Laurel
November 26, 2014 05:21:56 PM