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I applied my points for statement credit yesterday, but online it still shows the same amount owed. I need to pay my monthly bill but I do not know if I should pay the total amount or if I should subtract the amount that will be taken off through my rewards (i.e. pay the difference)
July 6, 2017 12:30:41 PM
In reply to Shreya, Audubon
We're sorry for any confusion, Shreya, and we'd be glad to help clarify.
Since this is in regard to your account specifically, we recommend reaching out to our Credit Card Specialists directly. You can call them 24/7 at 888-561-8861. They would be glad to review your bill, help determine what is owed and help you process a payment!
Our Specialists at any TD Store are able to help with your accounts. Find a TD Store near you by visiting here: http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to review your account directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account specific information to assist.
We're looking forward to hearing from you, Shreya. Have a great day.
Megan K, Mount Laurel
July 6, 2017 12:30:50 PM