Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
July 1, 2015 12:13:16 PM
In reply to vito, Neptune
Hi there Vito,
We apologize to hear that you had some troubles withdrawing funds in Montauk recently. Thanks for getting in touch with us on this.
We notice that you're writing us from Neptune. If you happen to be from NJ and TD Bank did not know of your travel plans, this could be the cause of the issue. To confirm this or to determine what the reason for this decline may have been, we ask that you get in touch with us. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. Feel free to reach us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy see what's happened here and get your card up and running, if needed.
If you are nearby, you can also visit us at any TD Bank Store. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Or, if you are enrolled in Online Banking, you can also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank online profile here: http://bit.ly/1eaISlq. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps a bit, Vito.
Wishing you the best and we hope to hear from you soon!
Kristen P, Mount Laurel
July 1, 2015 12:14:34 PM