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order the product again my payment was denied again but the amount of money wasn't refunded back into my account. How long does it usually take for a refund to happen on a visa debit?
August 17, 2015 01:04:55 PM
In reply to Calvin, Vancouver
We understand your concern, Calvin. We'd be happy to discuss.
If the merchant processes a refund to your Visa Debit Card or your account via ACH, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If you have any further questions about your credit in particular, you may connect with one of our Customer Service Specialists 24/7 at 888-751-9000.
You can also keep track of a transaction to see if it has been posted to your account by calling us directly 24/7 by using the number mentioned above or by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq.
If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling or if you do not have a TD ATM/Debit Card to enroll online, please call us 24/7 at the number mentioned above to speak with our Specialists for assistance.
We also notice that you're writing to us from Canada. If this is in regards to your TD Canada Trust account, please take a look here http://bit.ly/1TMLMvB. We found a question similar to yours on the Canadian TD Helps page.
If you would like to discuss this in detail with a TD Canada Trust Representative, feel free to take a look at their contact options found here: http://bit.ly/1woOVay.
We hope this helps, Calvin and have a good day.
Megan K, Mount Laurel
August 17, 2015 01:05:26 PM