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hello. I have problem about bought stuff online and I just saw that it charged me twice. It's on my pending transactions list. I emailed that website and they said I have to contact the bank. What should I do with this?
Pavarin, Elkins Park
December 3, 2014 04:26:43 PM
In reply to Pavarin, Elkins Park
Thank you for reaching us on TD Helps, Pavarin. We'd be happy to point you in the right direction.
To better assist you, we recommend that you contact one of our Banking Specialists 24/7 at 888-751-9000 so we can determine the status of the pending authorization. You may also visit any TD Bank during lobby hours for further assistance. For a listing of TD Bank Stores, please visit here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. Once you are logged into your online account, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours.
If you are enrolled for our BusinessDirect, you may use this link to logon: http://bit.ly/1rvBmq8.
We hope this helps, Pavarin and have a good day.
Megan K, Mount Laurel
December 3, 2014 04:29:50 PM