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November 1, 2015 03:36:19 PM
In reply to Gary, Mauldin
Good afternoon to you Gary,
Thanks for chatting with us today and we apologize if you can't log in online right now.
If you're not able to access your account info, a few possibilities exist. If the issue might be your password, we're happy to tell you that you're able to reset the password for your personal account yourself, if you remember your user name and have a Social Security number. Please start here: http://bit.ly/1eaISlq. Then, please click the Forgot your password? link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
If this still won't allow you to log in, it's possible that you may have the incorrect user name, or that your account has become locked due to invalid password or security question attempts. This would occur after three login attempts, for your account security. To see what's happening with this and to get it fixed, please contact a Banking Specialist directly at 888-751-9000, 24 hours a day, 7 days a week, who will be more than happy to assist you.
Another option you have is to stop in at your local TD Bank Store, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Gary, we hope one of these options will help you out right now!
Thanks again for writing to us and we hope you enjoy your week ahead.
Kristen P, Mount Laurel
November 1, 2015 03:36:55 PM