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I can not log into my account
My password is not working
When I click on reset password it keeps saying it does not recognize my information
July 15, 2014 07:00:15 PM
16 people recommended this |
In reply to DE'ANNA, PHILADELPHIA
Thanks for stopping by TD Helps, De'anna.
Keeping track of all of our User Names and passwords these days can be tricky. Luckily we're here to help.
When logging in to Online Banking, it is first a good idea to make sure that your Caps Lock is off and your Num Lock is on. This could be causing Online Banking to not recognize the information you are submitting.
Because you know your user name, you may follow this link: http://bit.ly/1eaISlq. This will direct you to reset your password by clicking on the link "Trouble Logging In." From the drop down box select Personal then type in your Username. You will also be asked to type the last four numbers of your Social Security number. After this, please select continue. Online Banking will then ask you to answer two of the security questions you set up when you first enrolled in Online Banking. When you answer them correctly, you will then be asked to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, that’s okay. We are here to help! There are other options we can offer you! You can call us directly at 800-493-7562. Our Digital Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope this helps, De'anna and have a great day.
Cameron P, Mount Laurel
July 16, 2014 10:02:20 AM
1 person recommended this
i want the ability to record my user name (SS#) and my password. I am not interested in changing my password. I would like help right now because as you can assume, I am on the computer
leonard, cherry hillllfr
November 13, 2014 08:31:58 AM
In reply to leonard, cherry hillllfr
Good morning, Leonard and thanks for sending your inquiry to TD Helps.
We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better assist you with your Online Banking, please contact us 24/7 at 888-751-9000. You're also welcome to visit us at a TD Store, during lobby hours. For hours and locations, please visit http://bit.ly/TDStores.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
If you have any other questions, please do not hesitate to ask!
LiShu R, mount laurel
November 13, 2014 08:33:36 AM
In reply to Cameron, Mount Laurel
When I put in my passwords present and past you do not recognize them??????????
Virginia, West Chester, Pennsylvania
March 28, 2016 07:44:52 AM
2 people recommended this
In reply to Virginia, West Chester, Pennsylvania
Welcome to the conversation, Virginia.
In regards to your username or password, we recommend checking to make sure that you have entered your credentials as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is off.
If you are still unable to log in and believe you have the correct username, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your username. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be asked to reset your password.
If your account has been locked or you do not recall your username, please contact one of our Banking Specialists 24/7 at 888-751-9000. You can also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
Thanks for stopping by and take care, Virginia.
Alara B, Mount Laurel
March 28, 2016 07:45:30 AM
when I enter my user name followed by my password it says something doesn't quite match. I contacted customer service I believe last Thursday, we attempted to reset my password. while on the phone the representative said a message came through reporting widespread issue. I still cannot access my account.
December 12, 2016 09:41:24 AM
In reply to Tammy, Southington
Thanks for joining in, Tammy.
We were experiencing an online outage last week however we are not reporting any known issues at this time.
In order to regain access to your online account, you would still need to contact a Specialist using one of the methods mentioned above. We apologize for any inconvenience this may cause.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Tammy. Have a good day.
Megan K, Mount Laurel
December 12, 2016 09:41:48 AM
Same here. I opened the account last week. Already had to reset the password 3 times. Now I even can't remember my password.
Julia, St. Petersburg, Florida
June 1, 2017 01:59:23 PM
In reply to Julia, St. Petersburg, Florida
We're sorry to hear you're also having trouble, Julia. We'd be glad to help you change your password.
If you cannot log in, you may reset your password through our self-service option by following this link: http://go.td.com/1eaISlq. Once you’re there at the Log In page, please click on the Forgot your password? link that is located under the password field. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Please know that you are also able to use the steps mentioned above to reset your password from your Mobile Banking App.
There will be times when we can't provide the information necessary to reset our passwords but that's okay! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If this is for a BusinessDirect login, feel free to contact us at 800-493-7562 option 2, 247 or visit us at your local TD Store. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope these options help, Julia. Have a good day.
Megan K, Mount Laurel
June 1, 2017 01:59:34 PM