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I have three accts can't log on HELP,,,
January 5, 2015 06:37:09 PM
In reply to Michael, Philadelphia
Thanks for writing in and sorry to hear you've encountered some difficulties, Michael. We'll be glad to help you get your online account back up and running.
Since you mentioned that you can't log in to any of your online accounts, there are a couple of possibilities that may apply and we'll be happy to provide all the options for you.
If you recall your user name but have forgotten your password, you can regain access to your account from your home computer. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Trouble Logging In" you can reset your password. Online Banking will ask you for your user name, the last four digits of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are locked out of your account or do not recall your user name, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
We hope these options provide some peace of mind and help you log back in, Michael! Enjoy the rest of your night.
Kristen P, Mount Laurel
January 5, 2015 06:41:18 PM