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February 23, 2015 01:41:29 PM
In reply to Shaniqua, Philadelphia
Good day, Shaniqua. We are sorry to hear about your Online Banking difficulties and would be glad to help point you in the right direction for assistance.
When accessing your account with a temporary password, it is required to log in from a computer or the full site on your phone. The mobile app and mobile site will not accept the temporary password.
If you continue to experience difficulties, we ask that you call our Banking Specialists, available 24/7 at 888-751-9000. After account verification, we would be more than happy to review this further with you! You're also welcome to visit a TD Bank location, during lobby hours for further assistance. For a listing of Stores and hours please view: http://bit.ly/TDStores.
If you are referring to a TD Bank Credit Card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
For trouble with logging in to your TD Go Card online, contact 855-219-8050 for help logging into the TD Go Card site.
We hope you understand that although we would like to assist you directly, as TD Helps is considered as unsecured forum, we do not have access to your account information.
We hope this helps and please do not hesitate to let us know if you have any other questions.
Yen D, Mount Laurel
February 23, 2015 01:57:06 PM