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September 29, 2014 05:18:24 PM
In reply to marion, montverde
Thanks for connecting with us here on TD Helps, Marion. We have a few options for resetting your password!
If you remember your user name and have a U.S. Social Security number, you can reset your password right from TD Bank Online Banking by clicking here http://bit.ly/1eaISlq. Once you are on the Log In page, please locate and click the "Trouble Loggin In" link, located directly under the password field. Selecting your account, putting in your username and successfully answering two of your security questions is all that’s required to be allowed to reset your password.
We do have a few tips to share with you to ensure a secure password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically.
If you cannot remember your user name and/or you don't have a U.S. Social Security number, we have our live Digital Banking Specialists available to you 24/7. They can be reached at your earliest convenience at 1-800-493-7562. Once properly verified, they will be happy to help you reset your password and regain online access. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change it by visiting your local TD Bank.
For additional support on other online banking platforms, such as TD Credit Card, Mortgage Documents, etc., please contact us at 888-751-9000,available 24/7. Also contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps and enjoy the rest of your day!
Justin B, Mount Laurel
September 29, 2014 05:19:53 PM