Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Recently I had a problem with my computer. I went to the Bank and they gave me a new user name. I can not acess my account on line. What I should do? Thanks, Maria Helena.
Maria Helena, Deerfield Beach
September 30, 2014 12:41:10 PM
In reply to Maria Helena, Deerfield Beach
Thanks for your message, Maria Helena, and welcome to TD Helps! We are sorry to hear you're having trouble, but we'd be happy to help you get back online.
If you have been unable to log in with your new username, we recommend you contact a friendly TD Bank Digital Banking Specialist at 1-800-493-7562. After account verification, they can assist you in retrieving your username or resetting this information for you. Our Specialists are also available 24/7 for your convenience.
You also have the option of visiting us at any local TD Bank store during lobby hours for assistance. For the hours and locations near you, please see: http://bit.ly/TDStores.
We hope this helps you and you are able to log in, Maria Helena! Have a wonderful evening.
Megan K, Mount Laurel
September 30, 2014 12:41:45 PM
In reply to Megan, Mount Laurel
I like to access my 401k account, but I cant
February 7, 2016 08:52:00 AM
In reply to Magaly, trenton
Thanks for submitting your question to TD Helps, Magaly. We're happy to point you in the right direction.
At this time TD Bank does not offer 401k accounts however you may be better suited speaking to our affiliates at TD Ameritrade. For more information about TD Ameritrade accounts and services, please view your available options here: http://bit.ly/1uwjOqD. Feel free to contact them directly by dialing 800-213-4583.
If you would like to bank with TD rather than TD Ameritrade, we are happy to inform you that we do offer IRAs. We invite you to check out http://bit.ly/1u2of1Y for more details about the IRAs including Savings and Term Deposit IRAs which are offered through TD Bank. Additionally, please click http://bit.ly/1j4SCQq for a list of our Frequently Asked IRA Questions.
If you are interested in opening an IRA with us, to do so, you're welcome to visit your local TD Bank Store. For a listing of TD Stores locations and hours, please look here: http://bit.ly/TDStores.
We're here to answer any further questions you have about our IRAs. Feel free to call our IRA Department at 800-231-8193, Option 4 available Monday through Friday, 8:00 am - 6:00 pm EST, and Saturdays, 9:00 am - 1:30 pm EST.
We hope that this information helps out. Let us know if you have any other questions, Magaly!
Kris M, Mt. Laurel
February 7, 2016 08:52:33 AM