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I can sign in to TD's personal account website, and it takes me to the screen that shows my account and balance. When I hit any link on the page at that point I'm kicked out to the sign in screen again. This started two weeks ago, and I had made no changes to my computer up to that point (MacBook Pro, OS X Yosemite, Chrome 56.0.2924.87). My user name and password are good, since I can get to the account home page, but I'm unable to proceed to anything after that point.
April 24, 2017 11:27:04 AM
1 person recommended this |
In reply to Sally, Lansdale
Thanks for submitting your question today, Sally. We apologize for any trouble you are experiencing and we are happy to help.
Based on the information provided in your message, we recommend disabling any plugins or themes and restore your browser defaults. We also suggest making sure that you are using the most up to date version of your browser and that it is accepting cookies, please note:www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Also, you may also wish to use a different browser.
If you are still unable to proceed, please feel free to contact our Tech Support Specialists who are available 24/7 at 800-493-7562. You may also stop by any TD Store for further assistance. For a list of hours and locations, please take a look here: http://go.td.com/1f9DSJR.
We hope this helps, and have a great day.
Alara B, Mount Laurel
April 24, 2017 11:28:14 AM