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I ordered a laptop, but after I ordered it, I canceled it in the next day. I recieved canceled mail but my money is still gone now. So my account turned negative now.
-When can I recieve my money back?
-My account is negative now, so is it charged some fee in everyday?
-I heard that negative accounts will be close if it's still negative. How long does it turning close?
November 8, 2015 04:25:30 PM
In reply to Min, Philadelphia
Hi there Min,
We're sorry to hear about any recent trouble with your account! We're certainly able to chat with you about this.
First, from here we're not sure if this transaction for your laptop is still pending, or if it has posted to your account history. If it has posted, we recommend that you get in touch with the company directly so that they can provide you with a refund. On the other hand, if the authorization is still pending, it might expire soon and be returned to your available balance. We'd be glad to check on this for you and give you a few more details if you call us anytime 24/7 at 888-751-9000.
We'll also be able to give you a better idea about any fees that could apply to your account for an overdrawn balance when you get in touch with us. Right now, no fee is assessed per day if your account is overdrawn; however, an Overdraft Fee could apply for any transactions that post against an overdrawn account balance, up to five per day. You can check out more about these fees here: http://bit.ly/1cTejgt.
Please kindly keep in mind, when an account remains in overdrawn status for 60 days, or such earlier time that we determine that the overdraft balance is uncollectible, the Bank will close the account and place it in collection status. For more information, we invite you to view our Deposit Account Agreement at: http://bit.ly/1kb17UQ (pgs. 9-10) for additional information. We'd also like to let you know that if an account continues to be overdrawn for ten consecutive business days, a sustained overdraft fee may be assessed. Please refer to our Fee Schedule as listed above for more info.
We hope this answers your questions tonight! Feel free to reply if you have any other thoughts.
Thanks again for stopping by and have a great one.
Kristen P, Mount Laurel
November 8, 2015 04:26:17 PM