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I did a reservation using my credit card, but cancelled it after. However, in my statement, the amount credited after the cancellation is lower than the amount debited and I need it to be solved.
Ana Filipa, Rochester
November 26, 2016 12:23:14 PM
In reply to Ana Filipa, Rochester
Thank you for stopping by TD Helps, Ana Filipa.
Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists if the reservation was made by using your TD Visa debit card. After account verification, they'd be more than happy to review your account transaction together with you. Also, you may visit any TD Bank Store, during normal lobby hours to have your account transaction reviewed in person. For a listing of TD Bank Stores please see here: http://go.td.com/1f9DSJR. Please call TD Card Services 24/7 at 888-561-8861 if the reservation was made by using your TD Visa Credit Card.
In addition, if you are enrolled for online banking, you may send a secure message from here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon here: http://go.td.com/1rvBmq8 and send a secure message.
Last but not least, we highly recommend reaching out the merchant directly to confirm the amount of the refund in question. Hope this helps and enjoy your weekend!
LiShu R, Mount Laurel
November 26, 2016 12:23:32 PM