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I cannot access my account. When I try to log in it says:
We are sorry, we are unable to process your request. Please try again."
If I try to change my password it says:
Online Banking Error
A system error has occurred. Please try your request again."
I am not currently in the USA and it is very expensive for me to call your phones. I hope I will receive a proper answer and help.
January 29, 2015 10:54:18 AM
1 person recommended this |
In reply to Andrey, Provincetown
We are sorry you're having difficulties with our website, Andrey and we are more than happy to guide you in the right direction to get this resolved.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
In order to regain your online access, you will need to contact one of our dedicated Specialists directly via telephone. Please understand that it is for our Customer's protection. They are available 24/7, upon proper account verification; they'll be able to get you back on line in no time!
As you mentioned that you're currently outside the United States, please dial us direct at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 (if you are able to gain access to a land line).
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 while you're outside the United States by dialing 706-644-3266.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
LiShu R, Mount Laurel
January 29, 2015 10:55:31 AM