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carol defino, Phila
November 3, 2014 06:27:37 PM
In reply to carol defino, Phila
Good evening, Carol and welcome to TD Helps. We apologize for any online difficulties and want to let you know that we're here to help you resolve this.
We invite you to begin the login process here: http://bit.ly/1eaISlq. If you had previously added TD Bank to your Favorites, we'd recommend that you update your link, or type www.tdbank.com in the address bar in your browser to locate our site as needed.
When you arrive at the link above, if you experience any issues accessing the website itself, we recommend making sure that you are using the most up-to-date version of your browser. Please note that our site is compatible with the newest versions of both Internet Explorer and Firefox. If you still experience difficulty after this update, we also recommend restoring your browser default settings, disabling any plug-ins, and clearing the cache and cookies. Alternately, you may also wish to try a different browser altogether.
If you're able to access the log in page, we suggest making sure that you have entered your User Name and Password as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is off.
If you are still unable to log in and believe you have the correct user name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your user name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be asked to reset your password.
If your account has been locked or you do not recall your user name, please contact one of our Digital Banking Specialists 24/7 at 800-493-7562. They will be able to assist you in determining how your account became locked and can reset your access. You can also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
We hope this helps you access your account online, Carol! Let us know about any questions you have and take care.
Kristen P, Mount Laurel
November 3, 2014 06:56:38 PM