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October 28, 2014 10:59:21 AM
2 people recommended this |
In reply to Debora, Columbia
Thank you for joining us here at TD Helps, Debora. You came to the right place for information.
Based on the message we received, you need to reset your Online Banking password; however, are unable to reset it by using our Mobile App. No worries, we're here to help. First, please bring up your web browser on your mobile device and type www.tdbank.com in the URL, it will take you to a smart phone friendly version of our website, and you will need to click on "View full website" link which is located on the bottom of the page.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are still unable to proceed or need additional assistance with resetting your password, you may contact one of our dedicated Digital Banking Specialists 24/7 at 800-493-7562 and they will be happy to help you upon proper account verification.
We hope this is the information you were looking for, Debora. Visit us again anytime.
Sandy D, Mount Laurel
October 28, 2014 12:00:24 PM