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When I try to fund my son's go card, I get the error message:
"Maximum number of reloads reached"
I had no trouble finding his sisters card. I have funded both cards the same number of times. I do not recall being told I would be limited in how frequently I'd be able to find the card and certainly that there was no mention of that. I am aware that there are limits on the number of ATM card withdrawals.
Nicholas S., New York
October 1, 2015 07:22:47 PM
In reply to Nicholas S., New York
Hi there Nicholas,
Thanks for getting in touch and we apologize for the trouble you're having tonight.
While no limits apply to the number of loads that can be made on the TD Go Card, limits do apply with respect to dollar amounts. There are both daily limits as well as rolling 30-day limits and we kindly ask you to view more info about this here: http://bit.ly/1rJtRa8 in Section H of our Go Card Terms and Conditions.
Our Specialists would be more than glad to look into this in detail for your account, Nicholas. Please reach us 24/7 at 855-219-8050 and we'd be happy to check this out and troubleshoot any issue with you. Or, if you're in the neighborhood, also feel free to stop in and see us. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
We certainly hope this helps with your concern.
Thanks again for stopping by and have a wonderful evening.
Kristen P, Mount Laurel
October 1, 2015 07:24:26 PM
In reply to Kristen, Mount Laurel
Unfortunately that doesn't solve it. The rule cited says the max is $500. I was trying to load $400. As noted the exact same amount did work on my daughters. Is there a limit to the total amount that can be on the card?
Nicholas S., New York
October 5, 2015 02:40:40 PM
Welcome back, Nicholas. We'd be happy to share this information with you.
The maximum card value of the TD Go Card at any time is $2,000.00. Additionally, you may load up to $500 per day on your TD Go Card. Please note, you must not exceed $3000 per 30 days. For more details, please visit our TD Go Card Terms & Conditions by checking out: http://bit.ly/1rJtRa8. Specifically, please see page 5, located under section H "Limitations on Dollar Amount of Loads."
If you have any other questions, please feel free to connect with our TD Go Card Specialists at 855-219-8050 available 24/7.
We hope this helps answer your question, Nicholas. Have a good day!
Yen D, Mount Laurel
October 5, 2015 02:43:18 PM