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October 10, 2015 05:31:07 PM
1 person recommended this |
In reply to Katherine, Wyckoff
Good evening Katherine,
Thanks for writing in tonight and we apologize for any trouble you've had logging in online.
If you're not able to log in to your TD Bank Online Banking account right now, it's possible that your account has become locked. This occurs after three login attempts, for your account security. To review this and get any errors corrected, you can reach one of our Banking Specialists directly at 888-751-9000, 24 hours a day, 7 days a week, who will be more than happy to assist you.
If you don't think you've exceeded your number of login attempts, before calling in you could also try to reset the password for your account yourself if you remember your user name and have a Social Security number. Please start here: http://bit.ly/1eaISlq. Then, please click the Forgot your Password? link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
As another option, feel free to stop in at your local TD Bank Store, where a Representative will also be able to help. Please check out http://bit.ly/TDStores for locations and hours near you.
We hope this will get you back up and running, Katherine.
Thanks again for getting in touch and have a wonderful Saturday night.
Kristen P, Mount Laurel
October 10, 2015 05:31:46 PM
1 person recommended this