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the mobile Ap has been updated and I am not able to get to the second screen where I am asked the security question as it keep saying, "Hmm something, didn't work that time". I have tried several times, opening and closing, shutting off the phone and restarting it etc.. Any ideas?
July 7, 2016 08:08:30 AM
In reply to Christine, Boxford
Thank you for joining us here at TD Helps, Christine. Sorry to hear that you are having trouble with Mobile Banking.
You may try to delete the app, restart your phone and reinstall the app first. If this doesn't help, we recommend calling us directly 24/7 at 888-751-9000. After account verification, we would be happy to assist you with your Mobile Banking. Also, you can visit us at any local TD Bank Store, during lobby hours with your valid photo ID for immediate assistance. For lobby hours and locations, please visit: http://go.td.com/1f9DSJR. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We thank you again for stopping by today, Christine. Have a nice day!
LiShu R, Mount Laurel
July 7, 2016 08:11:38 AM