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Currently here in Costa Rica, have used my td visa for store purchases but i'm unable to use it to withdrawl cash
February 22, 2015 12:16:38 PM
1 person recommended this |
In reply to angela, cambridge
Thanks for writing to us on TD Helps, Angela and we're sorry to hear you've encountered some difficulties with your TD Debit Card while traveling overseas.
Based on the information you provided, there may be a hold placed on your card if we were not notified that you would be using your TD Debit Card outside the United States. Here at TD Bank, we will monitor foreign transactions, for your protection.
If you are enrolled for Online Banking, you may send a Secure Message using our website. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center." If you are not enrolled in online banking, please click here: http://bit.ly/1lU2qfY. You will need your account number, ATM/Debit card number, Social Security number, and email address. Or, please call us 24/7 at 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Our Specialists can assist with your debit card and online banking during your call.
Please understand, as we would want to assist you directly, we do not have access to your account information on this unsecured forum.
We also noticed that you are usually located in Cambridge. If you are from Cambridge, Ontario and your TD account is with our partners up north, let's check out http://bit.ly/1spsoGn, as they are having a similar discussion.
We hope this provides some help. Let us know if you have any other questions. Enjoy the rest of your stay, Angela!
Kristen P, Mount Laurel
February 22, 2015 12:18:53 PM
1 person recommended this