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I'm currently in France and cannot withdraw any funds or purchase items. I'm in France for 2 was and need cash for my stay.
Aglaye, New York
May 18, 2015 11:14:40 AM
In reply to Aglaye, New York
Thanks for making a stop at TD Helps, Aglaye. We are sorry to hear about your difficulties.
Based on the information you provided, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States.
We encourage you contacting us by telephone to have the hold removed and your Debit Card notated immediately. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you have not enrolled and would like to, please call us 24/7 at using the numbers listed above to enroll in Online Banking.
Please understand that although we would like to assist you directly, we do not have access to your account information as TD Helps is considered an unsecured site.
We hope this helps, Aglaye. Please let us know if you have any other questions.
Yen D, Mount Laurel
May 18, 2015 11:20:02 AM