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I cannot access my account on my iPad when I use the web. I can if I use yourapp. I can also access it on my smartphone or on my tablet. It looks like your server refuses to connect when it sees my ipad IP address.
Pierre, Boulder colorado
June 23, 2017 11:40:48 AM
In reply to Pierre, Boulder colorado
We're sorry to hear that you're having trouble using Mobile Banking, Pierre, and we'd be glad to assist.
We first recommend making sure your iPad as well as the TD Bank App is up to date with the newest versions installed. In addition to this, you may want to uninstall and reinstall the App.
If these suggestions do not fix the issue, we encourage you to reach out to our Tech Support Specialists 24/7 so they can troubleshoot this with you. You can reach them by dialing 800-493-7562.
If you're referring to the TD Canada Trust App, we recommend connecting with a Specialist in Canada. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
We hope this helps you log in again, Pierre. Have a good day!
Megan K, Mount Laurel
June 23, 2017 11:41:32 AM