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I cannot access my online banking since I joined td bank and I emailed regarding this problem and received no response whatsoever. Every time I try to use my card online it says it doesnt work. I about of the country and cannot access my card. Why?
Renuka, Coconut creek
February 4, 2017 06:58:53 AM
In reply to Renuka, Coconut creek
Thank you so much for reaching out to us on TD Helps, Renuka. We're sorry to hear that you had some trouble logging in and with your card. We're here to help.
To reset your password for your personal TD Bank Online account, you should be able to do so by yourself if you remember your User Name and you have a US Social Security number. Please start here: http://go.td.com/1eaISlq. Then, please click the Trouble Logging In link located below the password field. After entering your user name and the last four digits of your Social Security Number, it will ask to you answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
If these were the steps you already tried to complete and your security questions didn't appear, we apologize, and invite you to give us a quick call at 888-751-9000. After account verification, one of our 24/7 Banking Specialists will be glad to assist you. You also have the option to stop in at your local TD Bank Store, where a Customer Service Representative will be able to help. Please visit http://go.td.com/TDStores for locations and hours near you.
Please understand that we would like to assist you directly with your debit card, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you with your card, please reach out to our Banking Specialists directly over the phone, they'll be happy to help after account verification. If this is a TD Visa debit card, please dial 888-751-9000 and for TD Visa credit card, please dial 888-561-8861. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.Both numbers are available 24/7. You may also stop by your local TD Bank Store location, during lobby hours for assistance.
We're always here to help, Renuka. Feel free to reach out to us with any additional concerns.
Kris M, Mt. Laurel
February 4, 2017 06:59:08 AM