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WHEN I TRY TO GET IN TO MY ACCOUNT ON LINE, IT BEGINGS TO START FLICKING THE ACCESS PAGE. THEN IT SAIDS DEFAULT asp.
ANNA, ALTAMONTE, FLORIDA
July 8, 2014 09:04:03 PM
2 people recommended this |
In reply to ANNA, ALTAMONTE, FLORIDA
We're sorry for your experience, Anna and we'd be happy to help with your Online Banking.
If you are experiencing issues accessing our website or any features with the webpages, we recommend disabling any plugins or themes and restoring your browser's default settings. This includes clearing your cookies and cache. Also, www.tdbank.com is compatible with the newest version of both Internet Explorer and Firefox.
Once logged in, you'll be able to change your User Name by taking a look at the tabs displayed at the top of your screen. The far right tab that says; "Customer Service" is where you need to click to change this information. Select the link that states "Change User Name" at the top of the first column. Keep in mind that your User Name change will be immediate after you click "Submit". Below are some helpful tips to help guide your User Name change:
-Must consist of 6 to 32 letters and numbers, with no spaces.
-Must contain at least one letter and one number.
-Can contain any of these special characters / \ ( ) % - ; | # + = @ .
-Stay away from using easy to get information (mother’s maiden name, birth date, etc.).
-Select a User Name that is not similar to your Password.
If you have difficulty with the browser issue or changing your User Name, we recommend you call our Digital Banking Specialists at 800-493-7562. They are available 24/7 and would be happy to help with any Online Banking troubles.
We hope this helps, Anna and have a wonderful day.
Brian M., Mount Laurel
July 8, 2014 09:05:50 PM
1 person recommended this