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August 4, 2015 02:44:42 PM
In reply to Andrew, Philadelphia
Hey Andrew, thanks for joining us here at TD Helps. We are sorry to hear about your difficutlties and would be glad to help.
Stopping a monthly payment may vary depending on how the monthly debit was originally initiated.
To cancel an automatic/recurring bill payment which was set up via our Retail Online Banking, after you sign in by using your user name and password from here http://bit.ly/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab.
3. Select the appropriate biller from the “Biller Name” list.
4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list.
5. Click “Ok”
If this automatic/recurring payment was initiated via TD BusinessDirect, please call us 24/7 at 800-493-756, option2, to speak with a Tech Support Specialist, or visit a Store during normal lobby hours near you. To find hours and locations take a look at http://bit.ly/TDStores.
If the recurring payments you wish to cancel were not originally initiated via our website at www.tdbank.com, we can help too! If you have given your payee your account number and routing number, the best way to cancel all future scheduled payments is to call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place the stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
However, if the monthly debit was originated via the merchant with your TD Debit Card, we recommend connecting with the merchant to cancel your recurring payments or give us a call for further options.
If you need anything else, please do not hesitate to let us know.
Yen D, Mount Laurel
August 4, 2015 02:48:28 PM