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John, Miller Place, NY
July 22, 2015 02:25:49 PM
In reply to John, Miller Place, NY
We're sorry to hear that you're having trouble enrolling for External Transfers, John. We'd be glad to help.
In order to sign up for External Transfers, you must first be logged in to Online Banking. You're able to do so here: http://bit.ly/1eaISlq.
Once you are logged in to your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for all of the exciting details.
When sending an External Transfer, you will have two delivery options, three-day or next-day delivery. To qualify for the next-day delivery option, you must wait 90 days from your first successful three-day transfer and must not have had any transactions that overdrew your account in the past 90 days. Please note that fees may apply for the External Transfer service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
If you find you have any questions about using this service, please contact a Tech Support Specialist anytime 24/7 at 800-493-7562 who can assist you over the phone, or visit your local TD Bank Store, during lobby hours. To take a look at TD Stores near you please visit here: http://bit.ly/TDStores.
We hope this helps, John and have a good day.
Megan K, Mount Laurel
July 22, 2015 02:26:29 PM
In reply to Megan, Mount Laurel
im having the same issue i did everything you stated however it doesnt show me where to enter the deposits to confirm only shows me to add account which i figured ok maybe ill start over it wouldnt accept the info saying i already added it but when i do a transfer only shows my td account not the external that im trying to take money from to add into my td account this is extremely frustrating
January 20, 2016 06:50:11 AM
In reply to franchesa, chelsea
Thanks for joining in, Franchesa. We'd be glad top point you in the right direction.
As you've mentioned that you've tried the steps above, we recommend contacting our Tech Support Specialists directly. You are able to call them 24/7 at the number above.
If you prefer to speak with a Representative directly, feel free to visit us during lobby hours at any TD Store. To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good morning.
Megan K, Mount Laurel
January 20, 2016 06:53:12 AM