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i need to check my account balances and my password keep saying try again
sandra, fort lauderdale
September 16, 2014 06:37:42 PM
1 person recommended this |
In reply to sandra, fort lauderdale
Thanks for stopping by TD Helps, Sandra! We'll be able to provide the information that you seek.
We recommend contacting our 24/7 Digital Banking Specialists at 800-493-7562. They'll be able to look into why you are unable to access your account information.
There are also other ways you can check your balance such as contacting our 24/7 Interactive Voice Response (IVR). Please dial 1-800-YES-2000 (1-800-937-2000). You'll need your account number, which can be found on your statements or also located at the bottom of your checks. The IVR will also ask for a PIN. If this is your first time accessing the IVR, the PIN it is requesting is the last four numbers of your Social Security number. Please note that you will be required to change this PIN from the last four numbers of your SSN to something unique. Once you verify your account thru the IVR system, you will be able to retrieve account information. You can call at us 1-888-751-9000 to speak with a live Representative who is available 24/7 for your convenience as well. Finally, you can also check your balance at any ATM. Please keep in mind that if you decide to visit a non-TD ATM , fees may apply. Click here: http://bit.ly/1cTejgt for more information on non-TD ATM fees.
If you are unable to contact us via telephone to check your balances or regain access to your Mobile Banking, you can always visit any TD Bank location during lobby hours. Click here: http://bit.ly/TDStores to find a Store near you.
We hope this helps, Sandra and have a great evening!
Colleen B, Mount Laurel
September 16, 2014 06:38:48 PM