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RICHARD P., HASBROUCK HEIGHTS, NJ
October 25, 2014 09:41:58 PM
In reply to RICHARD P., HASBROUCK HEIGHTS, NJ
Welcome to TD Helps, Richard. We are sorry you're having difficulties with our website and we are more than happy to guide you in the right direction to get this resolved.
If you are receiving the message indicating the information you entered is incorrect such as User Name or Password, you can contact our Digital Banking Team 24/7 at 1-800-493-7562. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. Also you can visit your local TD Bank Store with your valid photo ID during the lobby hours, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
If you are experiencing difficulties navigating our website; please note that our website www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies; sometimes it will fix any browser issues.
Also, our Digital Specialists are available 24/7 to assist you if you continue to experience any difficulties. You can reach them 24/7 at the number listed above and they will be more than happy to help you.
We hope the information provided help. Let us know if you have any further questions. Have a great one.
Justin B, Mount Laurel
October 25, 2014 09:42:58 PM