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sally, ocala fl
July 11, 2014 03:59:36 PM
In reply to sally, ocala fl
We're sorry that you're having trouble logging into your Online Banking, Sally and we'd be happy to help you sign back on.
Sometimes it may be the small things like our Caps Lock key or our Num Lock key that prevents us from logging in. Before trying to log in again, be sure to check these keys. Your Caps Lock should be off while your Num Lock should be on. Keep in mind that passwords are case-sensitive so incorrect capitalization will not allow you to log in. Punctuation and abbreviations are both taken into account when answering security questions.
If you've forgotten your password, you may reset it by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your User Name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be asked to reset your password. When you create your new password, here are a few tips we can share.
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If your account has been locked or you do not recall your User Name, you can contact our 24/7 Digital Banking Specialists at 800-493-7562. They will be able to assist you in gaining access to your Online Banking. You could also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here: http://bit.ly/TDStores, for Store locations and hours near you.
We hope this helps, Sally and have a great day.
Megan K, Mount Laurel
July 11, 2014 04:00:21 PM