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I applied a card in your bank at 08/18/2015, and I have activated my bank online at Toronto. now I am back to China , when I try to log in my bank online , it return message:"Sorry, your login entry doesn't match our records. Please try again.". is that because that I am out of Canada? How could I do?
September 14, 2015 11:36:09 AM
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In reply to ZHANG, BEIJING
Welcome to TD Helps, Zhang.
We'd like to inform you that you've reached TD Bank here in the United States. Seeing that you mentioned Canada we have a similar question from our Partners at TD Canada Trust that our friends Elijah D., Jennifer C., and Kori H. answered: http://bit.ly/1xxBb23.
You may also submit your own inquiry on their TD Helps page here: http://bit.ly/1giEf7F.
If you prefer to speak to a representative directly, please call them at 866-222-3456 or collect at 416-983-5393 since you mentioned you were in China. Our representatives are available 24/7 for your convenience.
Thanks for reaching out, Zhang and please take care.
Alara B, Mount Laurel
September 14, 2015 11:37:45 AM
1 person recommended this